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HELP & FAQs

How can we help?

Account information

Is there a notice period required for changes to delivery address?

7 working days.

Is there a notice period for cancellation?

10 working days notice.

Can we accommodate pauses in your meal plan?

We can accommodate this with 7 – 10 working days notice.

Can I upgrade or downgrade my plan?

We can upgrade and downgrade plans if necessary, these amendments take 7 working days notice.

Can I pay using a weekly or monthly payment plan?

We provide these to accommodate your budget.

Delivery Information

What are KBK Delivery days?

We deliver on Sundays & Wednesdays.

Can you deliver to my work?

We can accommodate 2 delivery addresses, work or home.

Can I track my delivery?

On the day of your delivery, you will receive a notification from our courier providing you with a delivery window and tracking information.

Meal Plans

Can you adjust to fit allergens or dislikes?

Contact us at mealprep@kettlebellkitchen.co.uk

“KBK Meal Prep Ltd cannot guarantee there will not be traces of the 14 key allergens listed by the Food Standards Agency in any of the meals. KBK Meal Prep Ltd cannot ensure all allergen requests can be met.”

Will my meal have labels with macronutrient and calorie information?

Yes, this breakdown will appear on the lid/sleeve of packaging

How long do meals take to heat?

Meals reheat within 3 minutes for ease.